Delete Your Mealvia Account
Mealvia users can request permanent deletion of their account and associated personal data at any time.
How to request account deletion
To permanently delete your Mealvia account, follow the steps below.
- Send us an email Email sales@luxully.com from the email address registered to your Mealvia account.
- Use the subject “Mealvia Account Deletion” This helps our support team identify and process your request correctly.
- Include your registered email address Tell us the email address associated with the Mealvia account you would like deleted.
- We may verify your identity We may ask you to confirm ownership of the account before deletion to prevent unauthorized deletion requests. We will never ask you to send us your password.
- Your deletion request will be processed Once your request has been verified, your Mealvia account and applicable associated data will be scheduled for permanent deletion.
Data that will be deleted
When your Mealvia account is deleted, personal data associated with that account that is no longer required will also be deleted. Depending on the features you have used, this may include:
Account information
- Your Mealvia account
- Name associated with your account
- Email address associated with your account
- User account identifiers
- Saved account preferences
Meal & personalization data
- Meal-plan preferences
- Dietary preferences
- Food preferences
- Saved meal selections
- Personalization settings
Progress information
- Weight records associated with your account
- Goal information
- Progress history
- Measurements saved to your account
Uploaded content
- Progress photos stored by Mealvia
- Other personal content uploaded to your account
Data that may be retained
Some limited information may need to be retained after an account deletion request for legal, security, fraud-prevention, accounting, or transaction-record purposes.
Purchase records
Subscription or purchase records processed through Google Play or our subscription-management providers may be retained where necessary to maintain transaction, refund, accounting, fraud-prevention, or legal records.
Security and legal records
Limited records may be retained where reasonably necessary to investigate abuse, maintain security, resolve disputes, or comply with applicable legal obligations.
Deletion timeframe
Verified account deletion requests are normally completed within 30 days.
Copies of deleted information may remain temporarily in secure system backups for up to 90 days before being automatically removed through normal backup rotation.
Backup copies are retained only for disaster recovery and security purposes and are not used to provide active Mealvia services after your account has been deleted.
Deleting data without deleting your account
If you only want particular information removed instead of permanently deleting your Mealvia account, you may contact us at sales@luxully.com.
Please describe the specific information you would like deleted. Where technically and legally possible, we will process the request without closing your entire Mealvia account.
Important information about subscriptions
Deleting your Mealvia account does not necessarily cancel an active Google Play subscription.
If you have an active Mealvia subscription, you should also cancel it through your Google Play subscription settings to prevent future renewals.
Contact us
If you have questions about your account, personal information, or deletion request, contact:
Mealvia Support
Developer: Redflame
Email:
sales@luxully.com